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Real client

Car wash takes bookings by chat in French or English, calendar checked first

A customer picks French or English, a wash type and a time. The chat checks the calendar first. If the slot is taken, it asks only for a new time.

Real screen, names boxed
Real client system. The brand is boxed and the customer is a test booking.
Read the transcript

So there was no such slot available. This chatbot has the ability that can directly book an appointment. So the customer here just provides their name, phone number and the date. So this chatbot is for car wash company. Okay, so here are the details of the appointment and yes, I want to proceed. Okay, the chatbot check directly in the background about like this time 23 August at 4 p.m. So there was no such slot available. So it redirected here and saying that slot is not available on this time. Okay. So what information do you want to change in your booking summary? I have to change date and time. Here is the summary and I want to proceed. Here the order details are here, your car wash service is reserved. Okay, so this was the chatbot that has the ability that can book an appointment directly.

Trade
Car wash
Tools
  • Voiceflow

Before and after

Bookings came by phone and message, and someone checked the calendar every time.

Before and after
BeforeAfter
BookingsBy phone and message, calendar checked each timeChat checks the calendar before it confirms

What we built

  • French or English. The chat asks which language first.
  • Takes the booking. Name, phone, date, time and one of 3 wash types: Exterior, Full or Premium Detail.
  • Checks the calendar. It checks the slot in the background before it confirms.
  • How to find you. The confirmation sends a map link and a short how-to-find-us video.

How it works

  1. The customer picks French or English in the chatVoiceflow
  2. They give name, wash type, date and timeVoiceflow
  3. The calendar is checked before it confirms; on a clash only the time is asked againCalendar check
  4. The confirmation sends a map link and a short video on how to find the washVoiceflow

What broke and how we fixed it

What broke

A customer asked for a slot that was already taken.

How we fixed it

The chat says so and asks only for a new date and time. Name and wash type stay filled in.

Still booking every wash by phone?

Tell us how customers book now and which calendar you use.

Ask about a booking chat

We reply within one business day. No card, no contract.

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